Orders are shipped within 24-48 hours for most in-stock items via UPS ground service and will arrive within 5-7 working business days (excluding weekends and US & CAN Holidays). A Street address and daytime phone number are required on all orders. All delivery charges will be applied to the first of multiple shipments. Delivery servcies can be upgraded for an additional charge on in stock items. Shipments to Alaska, Hawaii and Puerto Rico will be charged an additional fee for air shipping.
Claims & Shortages:
Any claims or shortages must be reported within 48 hours of receiving shipment. All packaging materials must be saved, as a charge for additional return packaging materials will apply.
All returns must be made within 30 days of receipt of goods. Before returning any product you must call Alexandria Professional™ 1-800-957-8427 to receive a RA# (Return Authorization Number). Merchandise returned without an RA# number will be refused and returned to sender.
Whom do I contact with questions?
Alexandria Professional™ USA
5500 Main St, Suite 103
Williamsville, NY 14221
Alexandria Professional™ Canada
85 Lakeshore Road, Unit #A
St. Catherines, ON L2N 2T6