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Shipping & Returns

 

Shipping Information:
Orders are shipped within 24-48 hours for most in-stock items via UPS ground service and will arrive within 5-7 working business days (excluding weekends and US & CAN Holidays). A Street address and daytime phone number are required on all orders. All delivery charges will be applied to the first of multiple shipments. Delivery servcies can be upgraded for an additional charge on in stock items. Shipments to Alaska, Hawaii and Puerto Rico will be charged an additional fee for air shipping.

 

Claims & Shortages:
Any claims or shortages must be reported within 48 hours of receiving shipment. All packaging materials must be saved, as a charge for additional return packaging materials will apply.

 

Return Policy:
All returns must be made within 10 days of receipt of goods and are subject to a 30% restocking fee plus all shipping costs. Before returning any product you must call Alexandria Professional™ 1-800-957-8427 to receive a RA# (Return Authorization Number). Merchandise returned without an RA# number will be refused and returned to sender.

Whom do I contact with questions? 
If you have any questions or comments about this Privacy Policy, call us at 1-800-957-8427 or write us at:

Alexandria Professional™ USA
15 Lawrence Bell Drive
Williamsville, NY 14225
United States

Alexandria Professional™ Canada
85 Lakeshore Road, Unit #A

St. Catherines, ON L2N 2T6
Canada

 



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